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1. Where can I store my trash containers?

All trash cans must be kept out of public view at all times. (Exception will be made on the evening prior to, and/or the day of your trash pick-up.) Rear yard storage of trash receptacles shall be screened by approved walls or fences from view of neighboring property, public and private streets, and public and private right-of-way.

For bulky item pickup, contact your waste hauler. Single family residences may contact Waste Management at 909-599-1274 and multi-family residences may contact Valley Vista at 800-442-6454.

2. How do I request tree trimming service?

If the tree is planted on public property, a work order can be generated by submitting an online request through the City’s Report a Concern portal. Once received, City staff will inspect the tree to determine if it meets the criteria for trimming. Inspection findings will be shared with the reporting individual. The City does not maintain backyard trees or trees on private property.

3. How do I report a water leak?

Water leaks on private property such as shopping centers or multi-family complexes are the property owner’s responsibility, and can be reported to the Walnut Valley Water District at (909) 595-7554. If the water leak is occurring in a city park, street median, or public slope, notify the City’s Public Works Department by calling (909) 839-7060.

4. Who do I call if I drop my keys in a storm drain? 

Maintenance of the city’s storm drains fall under the purview of the Public Works Department. If you accidentally drop your keys or other object in a storm drain inlet and they are within view, you can inquire with the Public Works staff for retrieval assistance by calling (909) 839-7060.