A YEAR REIMAGINED
by Mayor Nancy A. Lyons
It was an absolute privilege to have had the opportunity to serve as Mayor this past year. As the world around us started its return to normalcy, the challenges brought on as a result of the COVID-19 pandemic provided an opportunity to look inward and find creative ways to reimagine what customer service looks like in the beautiful City of Diamond Bar.
In support of the City Council’s Strategic Plan goal of fostering an Open, Engaged and Responsive Government, the City made a concerted effort to provide excellent customer service in the midst of change. In June the Appointment-Based Service Model was implemented. This allowed the public to schedule in-person and virtual meetings with City Staff offering convenient, personalized and efficient service for customers. Additionally, the City made tremendous strides in expanding its online electronic forms library. This allowed for the timely and convenient submittal of a variety of applications including Encroachment Permits and Business Licenses. Public meetings transitioned to a hybrid format with both in-person and telephonic options, increasing accessibility and public participation. I thank you for the opportunity to serve as your Mayor, and I am proud of the City and entire Diamond Bar community for continuing to move forward and look towards the future.
On behalf of the Diamond Bar City Council, we wish you a very safe and happy holiday season and a Happy New Year!
The City Council welcomes your comments, concerns, or questions. You can reach me or any other Council Member by calling 909-839-7010 or by using the links to our email addresses located on the City Council Members page of the City website. We look forward to hearing from you.