Make An Appointment

In-Person
Video
Phone Call

If you prefer help in person, booking an appointment in advance of visiting City Hall or the Diamond Bar Center is highly encouraged. Walk-ins are welcome but may experience longer wait times.

Appointment Scheduling Links

Building & Safety - (e.g. re-roofs, plumbing, HVAC, electrical), construction inspections, building plan check-related inquiries, copies of building permits, etc.

Diamond Ride ID Cards - new or renewal

Public Works/Engineering Services - services for grading plans, sewer/storm drains, sewer lateral locations, soils/geotechnical reports, encroachment permits, roadway projects and traffic issues.

Environmental Services - pick up a used oil change kit or Sharps container, apply for the Waste Management senior discount or disabled/backyard service.

Planning Services - business licenses, zoning, land uses, property line dimensions, fences/walls, storage sheds, patio covers, additions to single-family residences, accessory dwelling units (ADUs), and signs

Transit Services - Discounted MTA and Foothill transit passes

Parking Permits - permits for street parking for residential neighborhoods adjacent to Diamond Bar High School

Facility and Picnic Area Reservations, and Tours (at Diamond Bar Center) - Diamond Bar Center tours and reservations, Heritage Community Center, Pantera Activity Room, and Park Picnic reservations. Forms of payment accepted: check, credit card or exact cash amount. (A 2.5% processing fee will be assessed on all credit/debit card transactions.)

Recreation Activity Registration (at Diamond Bar Center) - senior programs, recreation classes, day camp, city events, and creating online registration account. Forms of payment accepted: check, credit card or exact cash amount. (A 2.5% processing fee will be assessed on all credit/debit card transactions.)

Parks and Recreation Services (at City Hall) - ball field reservations and allocations, military banner requests

COVID-19 Safety Protocols- All visitors and program participants will be subject to LA County Department Health Department safety protocols.

Frequently Asked Questions

Do I need an account to schedule an appointment? No, account registration is not required but is helpful to view and manage all of your appointments.

How do I cancel or change my appointment? You may cancel or make changes by using the link found in your confirmation email.

Can I make a same day appointment? Appointments may be made at any time but it is not recommended to wait to schedule your appointment on the same day you need assistance, as dates and times are limited.

Can schedule more than one appointment at a time with multiple departments? Visitors may schedule multiple appointments during a single visit but must book individual appointments for each service.

I don’t have a computer. Where can I access the internet? The Diamond Bar Library offers free computer and internet access with a library card. For library hours and contact information, visit https://lacountylibrary.org/diamond-bar-library/.

I don’t have an email address or mobile phone number, how may I schedule an appointment? Contact City Hall at (909) 839-7000 to schedule your appointment.

What payment methods does City Hall currently accept? At this time City Hall is not accepting in-person cash nor credit card payments. You can either mail in your check payment or request that staff set up an online account where you can pay by credit card.