Make An Appointment

How to Schedule an In-Person Appointment

Schedule an appointment by choosing one of the department calendars listed below, then select the preferred day and time of visit and when finished, click CONTINUE. To view additional dates, click on the MORE TIMES arrow.
Next, enter your first and last name, phone or mobile phone number and email address and click on CONTINUE.
After submission a confirmation email and reminder emails/texts will be sent to the email address provided.

City Hall Appointments

Building and Safety Division
- Includes: Over-the-counter building permits (e.g. re-roofs, plumbing, HVAC, electrical), construction inspections, building plan check-related inquiries, copies of building permits, etc.
Diamond Ride
- Diamond Ride ID cards that expired between mid-March and December 31, 2020, have been extended to June 30, 2021. Users may choose to wait until June, renew online, or request in-person appointment.
Engineering Department
- Includes: Encroachment permits, roadway projects and traffic issues.
Environmental Services
Includes: Pick up of used oil kits or sharps containers, submission of Waste Management application forms to apply for senior discount fee or disabled/backyard service.
Planning Division
- Includes: Business licenses, zoning, land uses, property line dimensions, fences/walls, storage sheds, patio covers, additions to single-family residences, accessory dwelling units (ADUs), and signs.
Parks and Recreation
- Includes: Ball field allocations and military banner requests.
Transit Pass
- Diamond Bar residents are eligible to receive discounted MTA and Foothill Transit passes.

Diamond Bar Center Appointments

Recreation Activity Registration Assistance
- Includes: Senior programs, day camp, Recreation classes, picnic rentals, and creating online registration account. Forms of payment: Check, credit card, or exact cash amount.
Diamond Bar Center Facility Tours
- Includes: A 30-minute tour limited to three (3) people per appointment. Forms of payment accepted: Check, credit card, or exact cash amount.

COVID-19 Safety Protocols- All visitors and program participants will be subject to LA County Department Health Department safety protocols, including temperature and symptom screening, must wear a face covering and maintain six-feet of distance from others at all times. Visitors are asked to arrive five to ten minutes prior to their appointment for screening.

Frequently Asked Questions

Do I need an account to schedule an appointment? No, account registration is not required but is helpful to view and manage all of your appointments.

How do I cancel or change my appointment? You may cancel or make changes by using the link found in your confirmation email.

Can I make a same day appointment? Appointments may be made at any time but it is not recommended to wait to schedule your appointment on the same day you need assistance, as dates and times are limited.

Can schedule more than one appointment at a time with multiple departments? Visitors may schedule multiple appointments during a single visit but must book individual appointments for each service.

I don’t have an email address or mobile phone number, how may I schedule an appointment? Contact City Hall at (909) 839-7000 to schedule your appointment. Note, these appointments will not receive reminders.

What payment methods does City Hall currently accept? At this time City Hall is not accepting in-person cash nor credit card payments. You can either mail in your check payment or request that staff set up an online account where you can pay by credit card.