Verizon - Fiber to the Premises (FTTP) Project

Residential Project Information


How do I find out if the Verizon FiOS service is available in my area? To check if the FiOS service is available in your area, visit Verizon’s website at .

June 2010
New construction for the Verizon FTTP (“Fios”) project is currently at a halt. The current economic environment has delayed Verizon’s construction schedule, not just in Diamond Bar, but in many southland cities. Verizon plans to resume new construction early next year if their financial standing improves. Nevertheless, the City and Verizon continue to be committed to installing Fios city-wide. Additional updates will be posted as they become available.

August 2009
City staff and inspectors continue to monitor Verizon’s work progress and residents continue to be notified of impending construction through City mailers and door hangers placed by Verizon ten days and 48 hours prior to construction in their neighborhood.

June 2009
Close to 3,000 Diamond Bar homes are now equipped with the latest in communications technology, and Verizon anticipates adding at least 1,000 more to that figure by the end of this summer.

Verizon technicians are now working in a zone bounded by city limits to the north, Diamond Bar Boulevard to the east, Freeway 60 to the south and city limits to the west.

Project Description: Verizon Communications will begin construction work in Diamond Bar to extend its Fiber-to-the-Premises (FTTP) technology. It will involve installation of new underground conduits, above-ground hub cabinets, and street resurfacing for open-cut trenched areas.


Example of street patchwork subsequent to underground installation of fiber optic lines. Location: Chino Hills (Butterfield Ranch Area)


** Right-of-way – typically extends 12 feet behind the curb and along the frontage of residential properties. See Example (right)

Frequently Asked Questions

What is FTTP?
FTTP is the next-generation broadband network that can deliver telephone, high-bandwidth internet, and TV services at speeds faster than what is provided by conventional coaxial cable or phone lines (DSL).

Who is responsible for this project?
Verizon owns, operates, and maintains the project. Conditions will be imposed upon Verizon such that all work must meet City requisites regarding schedule, street restoration, public notification, a nd timeliness of repairs.

When will the construction occur?
Construction will progress in stages over three years, beginning in April 2008 and running through December 2010. Work will begin first in the residential area west of the 57 Freeway, north of Pathfinder Road. The project will then transition towards the north end of the City before moving on to the south end of the City by the end of year 2009. In 2010, work will take place in the central part of the city. In addition, you may determine the availability of the FTTP service in your area by going to the following website:

What hours will the construction crew be working?
Construction work will take place on weekdays from 8:00 a.m. to 5:00 p.m. No work will be scheduled on holidays or weekends.

How will I be affected by this construction?
Much of the construction will take place at curbs or under sidewalks, but in some cases it will also involve work within City right-of-way**. This may require removal or replacement of portions of lawn or landscape, irrigation system, sidewalks and driveway areas. Verizon will fully restore the areas to their original condition within a determined period of time.

How will I be kept informed about the project?
Ten days before the work is scheduled...A door hanger will be distributed by Verizon explaining the details of the project.

Two days before work starts…Another door hanger from Verizon will be distributed letting you know that work is set to begin as well as the number to call should you have questions and/or concerns.

During construction…Verizon will post “No Parking” signs 48 hours in advance in areas that need to be accessed for work.

Who can I contact if I experience problems during the construction phase?
You may contact Verizon Representative Michel Guillermina at 909.623.0076 to deal with any construction-related problems or concerns that may arise.

How do I find out if the Verizon FiOS service is available in my area? To check if the FiOS service is available in your area, call Verizon’s Customer Service Michel Guillermina at 909.623.0076 or visit Verizon’s website at .